Privacy Policy

Privacy Policy

Last updated November 08, 2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ohbabybaskets.ca (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
  • Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

SMS/MMS Mobile Messaging Marketing Program

We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes sharing information with platform providers, phone companies, and other vendors who assist us in delivering mobile messages. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the Program to any third party. However, we reserve the right to disclose any information as necessary to comply with legal requirements, avoid liability, or protect our rights or property. When you complete forms online or provide information in connection with the Program, you agree to provide accurate, complete, and truthful information. If we believe any information is untrue, inaccurate, or incomplete, or if you have opted into the Program for an ulterior purpose, we may refuse access to the Program and pursue appropriate legal remedies.

Text Marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates, including Checkout Reminders. Webhooks will trigger the Checkout Reminders messaging system.

Canadian Privacy Rights

In addition to the rights outlined below, Canadian residents have specific rights under Canadian privacy laws:

  • Right to Access: Canadian residents may request access to their personal information held by us. We will provide access unless an exception applies under applicable law.
  • Right to Correct: Canadian residents may request corrections to their personal information if it is inaccurate or incomplete.
  • Right to Withdraw Consent: Canadian residents can withdraw their consent to our processing of personal information at any time, subject to legal or contractual restrictions.
  • Right to Complain: Canadian residents have the right to make a complaint to the Office of the Privacy Commissioner of Canada if they believe their privacy rights have been violated.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site (including processing payment information, arranging shipping, and providing invoices and order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud;
  • Provide you with information or advertising related to our products or services in line with your preferences.

We use the Device Information to help us screen for potential risk and fraud (particularly your IP address) and to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described. For example:

  • Shopify: Powers our online store. Learn more about how Shopify uses your Personal Information here.
  • Google Analytics: Helps us understand how our customers use the Site. Learn more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. For more information about targeted advertising, visit the Network Advertising Initiative’s educational page here.

You can opt out of targeted advertising using the following links:

You can also opt out of some services through the Digital Advertising Alliance’s opt-out portal here.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information below.

Additionally, as a European resident, we process your information to fulfill contracts with you (such as processing orders) or to pursue legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We maintain Order Information for our records unless and until you request its deletion.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, to ask questions, or to make a complaint, please contact us by email at support@ohbabybaskets.ca or by mail at:

Oh Baby Baskets
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